Important COVID-19 Update
Date Published: November 20, 2020
In response to the COVID-19 pandemic we have made the decision to have our team members work remotely from home where possible. We did this not only to protect their health but also to support our local communities and mitigate the impact of COVID-19 on the healthcare system.
Please review below some important updates.
Order Processing and Courier Deliveries:
We are currently experiencing order processing delays on some orders as a result of the COVID-19 Pandemic. Most orders will be processed within 1 business day; however, some may take up to 2 business days. Rest assured; delivery times remain unaffected. You will receive a tracking number by e-mail as soon as the order has been shipped.
Returns and Refunds:
While we are making every effort to process all returns in a timely manner some delays may occur. When you are setting up a return request with us, our team will provide you further details if your return processing time maybe impacted.
We will still be able to continue providing you the service you have come to expect of us. Our Phone lines and Live chat are available Monday to Friday between 9.15 AM - 4.15 PM EST. We are currently experiencing high case volume of emails, therefore our response time maybe delayed by 1-2 days. We apologize for any inconvenience this may cause. Please visit the support section of our website for frequently asked questions and troubleshooting videos that will assist with some of the common questions.
We really appreciate your patience during these unique circumstances. For your safety we encourage you to visit the following links to receive the most up to date information on Covid-19: